All orders are processed within 24 hours of receipt on business days. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping charges for your order will be displayed on our web pages and shown at checkout.
Mellow Dragon Sleep ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
All shipments are made using USPS first-class mail, USPA Priority Mail or USPS first-class international Mail.
PureDream Sleep is not responsible for customs and taxes on your order. All fees imposed during or after shipping (including tariffs, taxes, and other costs) are the customer's responsibility.
PureDream Sleep is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we assume the entered address is correct, and the customer accepts and acknowledges responsibility for undeliverable and/or missing packages.
PureDream Sleep will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier, and local law enforcement will be involved. When the investigation is complete, we will replace or refund your order. Allow up to 21 days for the investigation.